Welcome to the OVERCLOCKERS return policy. We want you to feel completely confident buying PC components and custom overclocked systems from us, and this return policy explains exactly how returns, refunds, and exchanges work so you always know where you stand.
Return Eligibility
Most unopened items may be returned within 30 days of delivery for a full refund. Opened items are eligible for return within 14 days as long as all original packaging, accessories, and documentation are included. Custom-built overclocked systems are eligible for return within 14 days, though a restocking fee may apply once the system has been powered on and benchmarked.
How to Start a Return
To begin a return, contact our support team with your order number and a short description of the reason for the return. We will issue a return merchandise authorization along with prepaid shipping instructions where applicable, so you know exactly how to package and send your item back safely.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status of your refund. Approved refunds are processed to your original payment method within 5-7 business days. This return policy guarantees that you will always receive an email update at each stage of the process.
Exchanges
If a component arrived defective or damaged, we are happy to exchange it for the same item at no additional cost. Simply select the exchange option when you start your return and we will ship the replacement as soon as the original item is received or, in some cases, before you send it back.
Non-Returnable Items
Certain items cannot be returned for hygiene and safety reasons, including thermal paste, opened liquid cooling fluid, and custom PC cleaning kits. Gift cards and downloadable software licenses are also final sale and excluded from this return policy.
Late or Missing Refunds
If you have not received a refund within 10 business days of approval, first check your bank account again, then contact your credit card company, as processing times can vary. If it has been longer than 10 business days and you still have not received your refund, please reach out to our support team for help.
Restocking Fees for Custom Builds
Because every overclocked system is assembled and stress-tested specifically for you, returns of powered-on custom builds may include a restocking fee of up to 15 percent to cover diagnostic labor and component recertification. This fee is always disclosed before your return is finalized, and there are never any hidden charges added later.
Packaging Your Return
Please repackage components using anti-static bags and the original padded box whenever possible. Graphics cards, motherboards, and liquid cooling parts are especially sensitive to static and physical shock, so careful packaging protects your refund from being reduced due to transit damage. For tips on how we package outgoing orders, take a look at our shipping policy.
International Returns
Customers outside our primary shipping region are still covered by this return policy, though the customer is responsible for return shipping costs and any customs fees incurred when sending the item back. Please allow additional time for international returns to be received and processed.
Questions About This Return Policy
If anything here is unclear or you need help starting a return, our support team is ready to help. Visit our About Us page to learn more about OVERCLOCKERS or get in touch directly, and we will respond as soon as possible. No matter the reason for your return, our goal is to make this return policy fair, fast, and easy to follow from start to finish. For general guidance on consumer return rights, resources such as the Federal Trade Commission also publish helpful information for online shoppers.